Frequenty Asked Questions
Delivery Related Questions
At the moment we only deliver inside Finland. Delivery between Uusimaa area, we have FREE delivery for orders over 100€ and for orders less than 100€, delivery fee is 10€.
Outside Uusimaa area, delivery fee starts from 10€
For orders in other EU countries, please contact us via emails for inquiry so we can check the possibility to deliver and the cost for the delivery.
Question: how long does it take to get my package after placing an order?
Answer: Delivery time in the online store (immediately in stock) is between 2-5 working days.
Question: I’ve purchased one (or more) products but for (Whatever) Reasons I’m not happy with my purchase, Can I return the products?
Answer: If you’ve purchased the products online you should pay for return, also the products should be untouched and unopened, we’ll refund the full amount as soon as the return items arrives back in our stock. If you’ve purchased your products from one of our stores you can just visit the same store for exchange or return the products, please keep in mind that if the safety sealing is broken you cannot return or change your products.
Question: What happen if I receive a wrong product in my order or if the product is defective?
Answer: You have to inform immediately to Aseanic's customer service
(Monday – Friday: 9.00 – 17.00)
(Saturday: 10.00 – 17.00 )
FI/VN/EN: 040 026 2268
CN/EN: 041 517 0932
TH/EN: 040 77 2042
CN/EN: 040 771 9848
Question: What payment methods do you have?
Answer: The payment can be made with:
Credit cards: Visa, Visa Electron, MasterCard and other payment cards commonly used in online shopping,
Personal online banking: Aktia, Danske Bank, Handelsbanken, Nordea, My Savings Bank, Cooperative Bank, POP Bank, Savings Bank, S Bank and Ålandsbanken
The Store Related Question
Question: Is these items available in your Helsinki Store?
Answer: Yes. all the items are available in our Helsinki Store located in Kolmas Linja 3,00530 Helsinki.
Question: I live in Helsinki Area, should I shop online or visit vhe store and what is the difference? Any difference in prices?
Answer: The prices are more or less the same and there’s no much difference to shop online or at our stores.