Frequenty Asked Questions 

 

Delivery Related Questions

 

Please Notice: 

 

At the moment we only deliver inside Finland. Delivery between Uusimaa area, we have FREE delivery for orders over 100 and for orders less than 100, delivery fee is 10.

Outside Uusimaa area, delivery fee starts from 10  

For orders in other EU countries, please contact us via emails for inquiry so we can check the possibility to deliver and the cost for the delivery.

 

Question: how long does it take to get my package after placing an order?

Answer: Delivery time in the online store (immediately in stock) is between 2-5 working days.

Question: Ive purchased one (or more) products but for (Whatever) Reasons Im not happy with my purchase, Can I return the products?

Answer: If youve purchased the products online you should pay for return, also the products should be untouched and unopened, well refund the full amount as soon as the return items arrives back in our stock. If youve purchased your products from one of our stores you can just visit the same store for exchange or return the products, please keep in mind that if the safety sealing is broken you cannot return or change your products. 

Question: What happen if I receive a wrong product in my order or if the product is defective?

Answer: You have to inform immediately to Aseanic's customer service

 

(Monday – Friday: 9.00 – 17.00​)

 (Saturday: 10.00 – 17.00 ​)

 By email:

info@aseanic.fi / sales2@aseanic.fi

By phone:

FI/VN/EN: 040 026 2268

CN/EN: 041 517 0932​

TH/EN: 040 77 2042​

CN/EN: 040 771 9848​

Question: What payment methods do you have?

Answer: The payment can be made with:

Credit cards: Visa, Visa Electron, MasterCard and other payment cards commonly used in online shopping,

Personal online banking: Aktia, Danske Bank, Handelsbanken, Nordea, My Savings Bank, Cooperative Bank, POP Bank, Savings Bank, S Bank and Ålandsbanken

 

The Store Related Question

 

Question: Is these items available in your Helsinki Store?

Answer: Yes. all the items are available in our Helsinki Store located in Kolmas Linja 3,00530 Helsinki.

Question: I live in Helsinki Area, should I shop online or visit vhe store and what is the difference? Any difference in prices?

Answer: The prices are more or less the same and there’s no much difference to shop online or at our stores.